Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request an estimate, inquire about a product, schedule a service, or otherwise communicate with The Fireplace Warehouse.

Depending on your interaction with our website, the information we collect may include:

• Your name
• Phone number
• Email address
• Home or service address
• Company or organization name, where applicable
• Information about your fireplace, heating, or outdoor living project
• Product preferences and project requirements
• Information included in your inquiry or message
• Appointment and scheduling information
• Photos, documents, or other files you voluntarily provide
• Payment or billing information where applicable
• Other information you voluntarily provide

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, pages visited, referring website, approximate location, date and time of your visit, and information about how you interact with the website.

Our website uses Google Tag Manager and may use cookies, analytics tools, tags, scripts, and similar technologies to operate, maintain, secure, and improve the website and understand how visitors use it.

You can adjust your browser settings to limit or disable cookies. However, disabling certain cookies may affect website functionality.

How We Use Personal Information

The Fireplace Warehouse may collect and use personal information for purposes including:

• Responding to inquiries and requests
• Providing product information and recommendations
• Preparing free in-home estimates
• Understanding your fireplace, heating, or outdoor living requirements
• Scheduling installations, servicing, and consultations
• Providing fireplace installation and service
• Arranging replacement parts and custom finishing services
• Communicating with customers and prospective customers
• Processing purchases and payments where applicable
• Providing customer service and follow-up communications
• Maintaining customer and business records
• Operating and improving our website
• Understanding website traffic and visitor behaviour
• Improving our products, services, and customer experience
• Protecting the security and integrity of our website and systems
• Preventing fraud, misuse, or unauthorized access
• Complying with applicable laws and legal obligations
• Fulfilling other purposes for which the information was provided or for which consent has been obtained

Property and Project Information

Information about your home, property, fireplace, heating system, outdoor space, or installation project may be collected when necessary to prepare an estimate, recommend products, determine installation requirements, schedule work, or provide requested services.

Photos, measurements, project details, or other materials voluntarily provided to us will be used only as reasonably necessary for the purpose for which they were submitted, unless otherwise agreed with you.

Please avoid submitting unnecessary sensitive personal information through general website forms.

Consent

By providing personal information through our website, requesting an estimate, submitting an inquiry, scheduling a service, or otherwise providing information to The Fireplace Warehouse, you consent to its collection, use, and disclosure for the purposes identified when the information is provided or for purposes reasonably related to those purposes.

Where required by applicable privacy legislation, we will obtain additional consent before using or disclosing personal information for a new purpose.

You may withdraw your consent to certain uses of your personal information, subject to legal, contractual, or other reasonable limitations. Withdrawing consent may affect our ability to respond to an inquiry, prepare an estimate, schedule service, or provide requested products or services.

Disclosure of Personal Information

The Fireplace Warehouse does not sell or rent personal information to third parties.

We may disclose personal information when reasonably necessary to operate our website, provide products and services, process inquiries, or conduct our business. This may include disclosure to:

• Employees, installers, technicians, and authorized representatives who require the information to perform their duties
• Website hosting, technology, communications, analytics, and other service providers
• Manufacturers, suppliers, contractors, or installation partners where reasonably necessary to provide requested products or services
• Financing or payment providers where applicable
• Professional advisors where reasonably necessary
• Government authorities, regulatory bodies, courts, or law enforcement where required or permitted by law
• Other organizations or individuals where you have provided consent or where disclosure is otherwise authorized or required by law

We take reasonable steps to ensure that third-party service providers only receive information reasonably necessary for the services they provide.

Third-Party Websites and Services

Our website may contain links to third-party websites and services, including manufacturers, product suppliers, Google, financing providers, social media platforms, and other external resources.

The website includes a link to Financeit for financing information and links to Google for customer reviews.

Once you leave The Fireplace Warehouse website and access an external website or service, that provider’s privacy policy and terms may apply. The Fireplace Warehouse is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the applicable privacy policy before providing personal information to a third party.

Protection of Personal Information

The Fireplace Warehouse takes reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, theft, or destruction.

Access to personal information is limited to individuals and service providers who reasonably require it for legitimate business purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, respond to inquiries, prepare estimates, provide products and services, maintain appropriate business records, resolve disputes, and satisfy applicable legal or business requirements.

When personal information is no longer required, we will take reasonable steps to securely destroy, delete, or anonymize it.

Accessing and Correcting Your Personal Information

You may have the right to request access to personal information The Fireplace Warehouse holds about you and request that inaccurate or incomplete information be corrected, subject to applicable legal requirements and limitations.

If you would like to make a privacy-related request, please contact us using the information below. We may need to verify your identity before providing access to or making changes to personal information.

Privacy Questions and Complaints

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or have a concern about how your personal information has been handled, please contact us.
The Fireplace Warehouse1260 McDonald StreetRegina, Saskatchewan S4N 4X6CanadaPhone: 306-559-5757Email: moc.esuoherawecalperifks%40nevets
We will review privacy inquiries and complaints and take reasonable steps to address concerns in accordance with applicable Canadian privacy legislation.

Changes to This Privacy Policy

The Fireplace Warehouse may update this Privacy Policy from time to time to reflect changes to our website, business practices, services, technology, or applicable privacy requirements.

When changes are made, the updated Privacy Policy will be posted on this website with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or The Fireplace Warehouse’s website privacy practices, please contact:
The Fireplace Warehouse1260 McDonald StreetRegina, Saskatchewan S4N 4X6CanadaPhone: 306-559-5757Email: moc.esuoherawecalperifks%40nevets